Outpatient Drug Rehab - Frequently Asked Questions

Fear prevents most people from seeking treatment. As a recovering addict myself, fear kept me away from treatment for 20 years.

Most addicts we surveyed regret not starting treatment sooner.

The way we can eliminate fear is by showing the addict that:

  • They can get help regardless of time and cost.
  • They can get sober and stay sober.
  • Their family will be safe while they get treatment.
  • Their job will be safe while they get treatment.
  • They will be safe and comfortable all the way through.

RHO interviewed Dennis Hansen with New Beginning Recovery in Palm Beach Gardens Florida.

Dennis is setting trends with his hybrid outpatient drug rehab, something novel to the drug and alcohol rehabilitation industry.

We felt a succinct question and answer type format would help you, learn more about drug and alcohol rehab.

Plus, you get a chance to learn more about Dennis and the unique services he provides in his multiple locations.

RHO: Dennis You have a really unique rehabilitation center in that you provide outpatient care and other services for people that are going through recovery or are thinking about going through recovery.

RHO: Can you give us a little bit of background into your Treatment Centers?

Dennis:
In 2007, I saw the needs in the community. There was primarily a offering for those that desired to get well, to walk away from substance abuse.

The community essentially offered inpatient only treatment that required a lengthy stay. If one wanted to detox off of drugs, that would be an additional stay. Lives needed to be disrupted. Folks had to lose jobs, leave jobs, and stop education. It was very disruptive. This concept initially was to offer outpatient treatment services to provide an option.

The outpatient services that we offer ... today they have morphed into a full continuum of care that includes everything from intervention to detox services on an outpatient basis, psychiatric care, all types of counseling services.

In fact, we have intensive outpatient counseling, which mimics inpatient, except it's served up on an outpatient basis. We have follow-up care, after care, and even transitional living. Also, mental health services. We have this full continuum of care to address needs.

RHO: That's awesome. You really have a full-service facility there in terms of all the services that you provide.
Really, anybody that wants to go through recovery can get detox.

They can do it in a very easy format where it can be less disruptive on their normal, everyday life.

Dennis:That's correct. Addiction is a disease, and it's a lifelong disease. The treatment for this disease is also lifelong.

There are phases in early recovery we go through, and we have patients that have been coming back here for ongoing counseling services years after having been released from active outpatient treatment.

This is a continuum of care that continues to offer on an outpatient basis.

RHO: You have a treatment center in Palm Beach Gardens right now. What other locations do you have? You have multiple locations, correct?

Dennis: We have one near the Gardens Mall in Palm Beach Gardens, Florida. We have our primary facility. We have a second facility in Stuart, Florida in Martin County, and we have an affiliate company we acquired, recently, called Innovative Treatment Services that is in Okeechobee with a branch in our Stuart location.

Those are catering to the needs of those communities, primarily addressing court ordered type of patients that are requiring DUI and DWI felony and misdemeanor court referrals, and getting the substance abuse education and certification to clear those charges and also offer mental health services at those locations too.

RHO: Okay. You pretty much cover the northern Palm Beach County area. Obviously, people can come in from out of town also. Do you take people that are from outside of the state and outside of county?

Dennis: We do. We do have to adhere to the statutes that require a certain interval of face-to-face at a minimum of once a week is what the state requires on an outpatient basis.

We are licensed by the Florida Department of Children and Families. We do have patients that literally fly back and forth here on a weekly basis, because some of our detox protocols are highly unique that are unavailable in other places.

We do have people that do fly in. Primarily, we are targeting this local population that has the need for substance abuse services.

RHO: What makes your facility different from the traditional drug rehab?

Dennis:We are offering different types of components of addict care.

I think what makes us different is that our staff are highly specialized, board certified .

For example, psychiatric care. Very few substance abuse treatment facilities have that component. Very few substance abuse treatment facilities have a mental health component.

I think what really makes us different is not just the fact that we offer these services, but the level of intensity and the cost standpoint is very reasonable.

We've made our services reachable to most people, and we also take almost all insurance. We're on a lot of insurance panels.

I think, to answer that question, our treatment centers are very reachable to many addicts and their families, and the depth of the services and the quality of the services we offer is something you will not find at other rehabs.

RHO: Who would be the best fit for your type of services? Because obviously, you take insurance, et cetera, but who's really the best candidate for your services?

Dennis: Those that are, high-functioning level type people, and students, those that don't want to leave their jobs, that cannot afford to stop for a semester of school.

The reason it's available to them is because we have very flexible treatment plans. We have groups that meet during the day.

We have groups that meet at night. If one wanted to get treatment, they could, in effect, continue to have their job and medical appointments, and treatment could be ... they could accomplish that at night time.

You can mix and match the types of groups and individual sessions so that it can enmesh with your personal program.

Flexibility in treatment planning is really the key here that makes this available to just about anybody. We have all walks of life. We have professionals that come here, all types of professionals.

RHO: It's really for the person that is somebody that's highly functioning, as you said, somebody that might have a job, obviously, might not have a job, but ultimately, it's the way that you design your program is one such that you are able to allow the person to continue their life.

They done have to stop their life and go into recovery for a month or two months and totally stop everything and disconnect from their normal life. They can continue with that and all their other treatment that they're doing and go to your program.

Dennis: That's correct.

RHO: Okay. You had mentioned a little bit about taking insurances earlier. Some people I know have been in recovery and they've mentioned that it can be quite expensive going through treatment.

How expensive is Drug Rehab?

Dennis: The fact is that, because of the flexibility you have in treatment planning, it can be as intensive as you choose. We have some patients that come here that solely want to just detox.

They may have their own therapist on the outside. They maybe have had years in Alcoholics Anonymous and had a brief relapse and want to integrate back into their program.

They can take as little or as much as they choose.

Again, the expense is commensurate with that. We have tried to keep our expenses reasonable. We do offer a sliding scale for those that are needy in order to give back to the community.

With insurance, we have two different companies operating at each location that gives us the ability to accept either in or out of network for most insurance carriers: Signa, Aetna, United Health Care, Humana.

All of the major carriers and some of the minors carriers we still can take insurance for.

We can find a way to make treatment work for just about anybody.

RHO: Okay. So the price might not be as much as people would think, and it's flexible based on the needs of the person?

Dennis: Correct.

RHO: Okay. You guys can do detox, and you can do counseling, mental health, et cetera.

What if my family needs more extended care? 

Dennis: That's a good question. Like I said earlier, we have the issue of dealing with the fact that addiction is a lifelong disease.

Close to our Palm Beach Gardens facility, we have three transitional living homes that clients have the option to go into this transitional living type of home, or a halfway house type of setting.

We have a lot of patients that go into these halfway houses and continue to get treatment here. It's walking distance from our facility in Palm Beach Gardens.

Then gradually integrate back into society, and then, as I said earlier, we also have the ability to reduce or step this down into where they just come and meet individually.

The other thing we have to offer is, we have some medical interventions, some medications that really give an upper hand, that can be used on an ongoing basis.

For example, Vivitrol, Naltrexone, Campral, these are anti-craving non-addicting type of medications that can give the upper hand, so to speak.

Again, the end justifies the means. We'll use whatever we have to do to attain and maintain sobriety.

Also, psychiatric care. If one has a dual disorder and has an underlying disorder of depression or anxiety, that condition doesn't go away simply because we've taken the drugs out of the system.

That's a biological condition that needs to be treated on a continual basis. Those patients have the ability to get ongoing medication management if needed, psychiatric mental healthcare.

Hopefully, this will be a lifelong solution.

RHO: You do have the ability for people to stay locally there, inpatient rehab?

Dennis:Yes we do.

RHO: Many addicts suffer from depression and anxiety. How would you handle that?

Dennis: Every patient that comes for detox automatically gets a psychiatric evaluation. We feel that this is important. Not everybody has an underlying condition, but we have found that, frequently, substance abuse is the tip of the ice burg.

Underneath, frequently, people have depression, anxiety, PTSD, disorders that are psychiatric-based that these are real disorders, and substance abuse is the result of those disorders.

We believe that if you don't get the underlying condition, we will continue to have substance abuse problem going forward. Everybody gets a psychiatric evaluation.

Those that don't get detox have the option to get a low-cost psychiatric evaluation here. If we determine that a medication is necessary, we have the staff to prescribe that and then manage that.

We call that medication management. That can be prescribed on an ongoing basis. We believe that it's important to use whatever means you have to achieve and retain sobriety.

RHO: That's awesome. It's good to know, and I think it would be great to know if I was going through recovery that I had all of the tools necessary at my disposal through whatever program I'm going through, whether that's medication or counseling, et cetera. That's really good to know.

What kinds of things can New Beginnings Recovery Center do to help prevent future potential relapses? Obviously, that's one of the things you want to prevent. It'd be great to just stay recovered.

What do you guys do to prevent drug and alcohol relapses?

Dennis: The medication management is that very tool, and the continued ongoing support.

Frequently, what we'll see is that patients will gravitate towards a certain therapist here and find that they achieve a level of progress that they have not previously.

They will maintain a relationship with that therapist and continue on an individual basis.

In fact, we have some patients that occasionally come to one of our groups, but every other week or every week at a certain interval, they will come and see a therapist.

That in conjunction with medication management, if needed, is the way to deal with this on an ongoing basis to achieve this level of sobriety.

RHO: Okay. Almost a PRN or as needed counseling that extends beyond the initial stay there or initial outpatient services that you provide.

You gave us a lot of great information, Dennis. I really appreciate your time. I really think that if somebody is really looking to get into rehab and really break that cycle of addiction, I think you have a great facility there. You have a great solution that meets people's needs, that's cost effective, that provides all the tools that somebody would need in order to get the help that they're looking for.

If somebody does want to get in touch with you, what's the best way to do that?

Dennis: The best way is to call a recovery coordinator at 844-344-5711 and request New Beginning Recovery in Palm Beach Gardens Florida.

We take all intake calls from that number for all other locations.

We're hoping that we hear from you.

RHO:Awesome. Again Dennis, We really appreciate your time. Before we wrap up here, is there any final words that you want to say before we wrap things up.

Dennis: No. I guess the only thing I want to say is to be encouraged that there is a solution, and it is not as difficult a solution as if used to be.

There are tremendous tools that are at your fingertips that we did not have before. Modern medicine has produced some amazing medications, some amazing techniques.

I believe that we have taken this to a very, very new level. What we really have to sell here is hope and comfort when it comes to detox.

Fear is what drives most people, and I know that, being in recovery myself, fear kept me away. The way that we can eliminate that fear is by keeping this safe and comfortable all the way through.

I encourage you to step out of your comfort zone and make the call today.

RHO: Thanks a lot, Dennis. Thanks for the insight there and for the transparency that you have in terms of of sharing what's happened to you.

I think that would be encouraging to me knowing that the person that's running the rehab is somebody that's been through a program. That's good to know.

Thanks a lot, Dennis. Look forward to having you on sometime in the future. We'll talk to you soon.

Need Help finding treatment? Call us at 844-334-5711 to speak to an intake specialist.